Delivery Conditions

Apart from delays that might occur during transportation due to unforeseeable circumstances, traffic or customs delays, the following conditions apply to all our deliveries:

  • For United Kingdom originated products approximate delivery period is 7 to 10 days.
  • For USA originated products approximate delivery period is 20 work days (4 weeks); however, usually products are being delivered earlier.
  • Delivery of foreign-based products ordered from our website sometimes takes a long time due to reasons emanated from logistics and customs procedures and due to reasons beyond our control.Our Firm could not be held responsible for such delays.
  • We have weekly shipments.Orders that are being completed until Friday 15:30 o'clock might be delivered until next Friday.It is not possible to guarantee adding orders placed after this deadline to that week’s shipment.
  • We have an agreement with “Yurtiçi Kargo” (Courier Company based in Turkey), and you might track your orders from the order tracking screen via your tracking number.
  • Our Firm could not be held responsible for delays emanated from missing/wrong address and/or telephone information.
  • Free of charge courier service is available domestically (within Turkey) for all orders higher than 30 Euros.
  • In accordance with the request, recipient is responsible for the cost of delivery realized in holidays and recipient is going to pay the cost of telephone notices.
  • Period of cargo delivery depends on weather and road conditions and delivery is realized within the period of time specified by the Courier Firm once the products are handed over to the Courier Firm.
  • Nevertheless there might be delays due to reasons beyond our control and due to reasons emanated from the courier firm.All of your complaints are being forwarded to the quality department of the contracted courier firm by our quality department.
  • You might forward your feedback regarding the delivery and our other services to telecom@samm.com.